vcbet Privacy Policy

1. Introduction

vcbet ("we", "us", "our") is committed to protecting the privacy of everyone who uses the vcbet Platform at https://vcbet.ws. This Privacy Policy ("Policy") sets out how vcbet collects, uses, stores, shares, and protects personal data belonging to registered players, visitors, and any other individuals who interact with the Platform. It also describes your rights in relation to your personal data and how you may exercise those rights.

By accessing the Platform, creating an account, or using any vcbet service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described. If you do not agree with this Policy, you must not use the Platform. This Policy should be read alongside vcbet's Terms and Conditions, available at https://vcbet.ws/terms-conditions.

2. Personal Data We Collect

vcbet collects personal data from you in several ways: information you provide directly, information collected automatically as you use the Platform, and information received from third-party service providers where necessary. The categories of personal data we collect include:

• Identity data: full name, date of birth, gender, and copies of government-issued identification documents such as your National ID (NID) or passport, provided during KYC verification.
• Contact data: mobile phone number, email address, and residential address in Bangladesh (district, city, or upazila).
• Financial data: mobile banking details linked to bKash, Nagad, or Rocket; bank account information for players using Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported Bangladeshi banks; transaction history including deposit amounts, withdrawal amounts, and bet records.
• Technical data: IP address, device type and model, operating system version, browser type and version, session duration, pages visited, and approximate geographic location derived from your IP address.
• Behavioural data: betting patterns, game preferences, promotional offers interacted with, and responsible gaming tool usage such as deposit limits set or cooling-off periods activated.
• Communications data: records of any communications between you and vcbet support, including chat transcripts and email correspondence.

3. How We Use Your Personal Data

vcbet uses the personal data we collect for the following specific purposes, each necessary for operating the Platform and delivering the services you have requested:

• Account registration and management: to create and maintain your vcbet account, verify your identity, process transactions, and provide access to the Platform's services.
• KYC and fraud prevention: to verify your age (minimum 21 years), identity, and payment method ownership; to detect, prevent, and investigate fraudulent activity, money laundering, and other unlawful conduct.
• Customer support: to respond to your queries, complaints, and requests; to manage dispute resolution; and to record communications for quality assurance and training.
• Personalisation and marketing: to tailor Platform content to your preferences and send you promotional communications about vcbet bonuses, tournaments, and seasonal offers relevant to Bangladesh — such as BPL season promotions or Eid bonus campaigns — subject to your marketing preferences.
• Responsible gaming monitoring: to monitor your betting activity for signs of problem gambling; to apply responsible gaming tools you have set such as deposit limits or self-exclusion; and to meet vcbet's responsible gaming commitments.

4. Legal Basis for Processing

vcbet processes your personal data on the following legal bases: (a) Contractual necessity — processing required to fulfil our obligations under the Terms and Conditions, including account management, payment processing, and service delivery. (b) Legal obligation — processing required to comply with applicable laws and regulatory requirements, including KYC verification and anti-money laundering obligations. (c) Legitimate interests — processing for fraud prevention, security monitoring, and platform improvement where these interests are not overridden by your rights. (d) Consent — processing for direct marketing communications, which you may withdraw at any time by contacting [email protected].

Where vcbet relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Sharing Your Personal Data

vcbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, to operate the Platform and deliver the services you have requested, vcbet may share your personal data with the following categories of third parties:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks, to the extent necessary to process your deposits and withdrawals.
• Game content providers: providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive session identifiers and game history data needed to deliver their games on the Platform. These providers operate under their own privacy and data protection policies.
• Identity verification and fraud prevention services: third-party KYC and anti-fraud providers who assist vcbet in verifying player identities and detecting fraudulent activity.
• Law enforcement and regulatory authorities: where vcbet is required by applicable law, court order, or regulatory obligation to disclose personal data to law enforcement or regulatory bodies.

All third parties with whom vcbet shares personal data are contractually required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection obligations. vcbet does not authorise any third party to use your personal data for their own independent marketing or commercial purposes.

6. Data Retention

vcbet retains your personal data for as long as your account is active and for a further five (5) years following account closure, in order to fulfil legal, regulatory, and contractual obligations including anti-money laundering record-keeping requirements. Financial transaction records may be retained for longer periods where required by applicable law.

• Communications data (support chat transcripts and emails) retained for 2 years from the date of the relevant communication for quality assurance and dispute resolution purposes.
• KYC documents (NID copies, passport copies, proof of address) retained for the duration of the account and 5 years post-closure.
• Technical and behavioural data (logs, session data) retained for 12 months on a rolling basis for security and fraud monitoring.
• Responsible gaming tool usage records retained for the full account lifetime and 5 years post-closure, as these records may be relevant in future responsible gaming disputes.

7. Data Security

vcbet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include: industry-standard SSL/TLS encryption for all data transmitted between your device and the Platform; role-based access controls limiting personal data access to authorised vcbet personnel on a need-to-know basis; secure server infrastructure with firewall protection and intrusion detection systems; regular security audits and vulnerability assessments; and strict data handling procedures for all staff who process personal data.

While vcbet employs robust security measures, no system is entirely immune to security risks. In the event of a data breach likely to result in a high risk to your rights and freedoms, vc bet will notify affected players promptly via the contact details registered on their accounts. You are responsible for maintaining the confidentiality of your account login credentials and for any activity that occurs under your account. If you suspect your credentials have been compromised, contact vcbet support immediately at [email protected].

8. Cookies and Tracking Technologies

vcbet uses cookies and similar tracking technologies on the Platform to enhance your browsing experience, remember your preferences, maintain your logged-in session, and collect analytics data to help us understand how the Platform is used. The types of cookies we use include: (a) Essential cookies — strictly necessary for the Platform to function, including session management and security cookies; these cannot be disabled without affecting Platform functionality. (b) Analytics cookies — used to collect aggregated, anonymised data about how players interact with the Platform, helping vcbet improve its design and content. (c) Preference cookies — used to remember your settings and preferences such as language selection and responsible gaming limit preferences.

You can manage or disable non-essential cookies through your mobile browser settings. Disabling certain cookies may affect the performance or availability of some Platform features. vcbet does not use third-party advertising cookies or retargeting pixels that track your activity across other websites.

9. Children and Minors

The vcbet Platform is strictly intended for adults aged 21 years and above. vcbet does not knowingly collect personal data from any person under the age of 21. If vcbet becomes aware that personal data has been collected from a minor, the relevant account will be immediately closed, all funds will be refunded to the originating payment method after deducting any bonuses received, and the personal data will be securely deleted from vcbet's records as soon as legally permissible.

If you are a parent or guardian and believe a minor under your care has registered a vcbet account, please contact us immediately at [email protected] with details, and we will take prompt action to close the account and remove the data.

10. International Data Transfers

vcbet's primary servers and data storage infrastructure are located outside of Bangladesh. By using the Platform, you acknowledge and consent to the transfer of your personal data to servers located in other jurisdictions. Where such transfers occur, vcbet ensures appropriate safeguards are in place to protect your personal data, including contractual protections with data processors in those jurisdictions. vcbet does not transfer your personal data to countries or territories that lack adequate data protection standards without first implementing appropriate safeguards.

11. Changes to This Privacy Policy

vcbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform improvements. When material changes are made, vcbet will provide notice to registered players via their registered mobile number or email address at least seven (7) days before the changes take effect. The updated Policy will always be available at https://vcbet.ws/privacy-policy, and the "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Policy, you must stop using the Platform and request account closure by contacting vcbet support.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how vcbet handles your personal data, please contact vcbet's support team in writing at [email protected]. Please include your registered mobile number and full name so that we can verify your identity before processing your request. vcbet aims to respond to all data-related enquiries within 48 hours and to resolve substantive requests within 30 calendar days of receipt.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to vcbet's operating jurisdiction. Any dispute arising out of or in connection with this Policy that cannot be resolved through vcbet's internal complaints process will be subject to binding arbitration as described in vcbet's Terms and Conditions.